The AI front desk built for insurance.
FrontDesk360® answers inbound calls 24/7, handles routine enquiries, captures the information your team needs and takes the appropriate next step — built around the way your insurance business operates.
We don't just give you an AI that answers your phone. We build a front desk around the way your business actually works.
Built for Insurance · Fully Managed · Available 24/7 · Human Control
Incoming Call
LiveCaller: +44 7700 900 123
Connecting — answering now
Enquiry Understood
Intent: Appointment request — marine crew policy
Details Captured
Name · Company · Vessel type · Crew size
Appointment Booked
Confirmed: Tue 2 Sep, 10:30 — James R.
Structured Summary Sent
Full transcript · Action items · Caller details
More than answering the phone.
FrontDesk360® doesn't simply take a message. It understands why someone is calling, captures the information your team needs and takes the appropriate next step — all within a managed service built around your insurance business.
What FrontDesk360® can do for your insurance business
Every FrontDesk360® implementation is configured around the individual insurance business. We agree how calls should be handled, what information should be collected and what should happen next.
24/7 AI Call Answering
FrontDesk360® answers inbound calls at any hour — so insurance broker enquiries, policyholder calls and new business opportunities are never missed simply because your team is unavailable.
Approved Enquiry Handling
Answers agreed routine questions using approved information about your insurance products, services and processes, while following defined boundaries where human input is required.
Structured Insurance Enquiry Capture
Collects the specific information your team needs for different insurance enquiries — whether the caller is a prospective client, existing policyholder, broker or other business contact.
Enquiry Qualification
Asks agreed follow-up questions to understand why someone is calling and how the enquiry should be handled — for example distinguishing new business from an existing-client enquiry, a claims-related call or another service request.
Appointment Booking
Where appropriate, FrontDesk360® can arrange appointments or callbacks using the configured calendar and workflow — keeping your insurance team focused on higher-value conversations.
Call Transfer & Routing
Routes appropriate calls to the right person, team or agreed process based on the nature of the insurance enquiry — new business, renewals, claims or service requests.
Message & Enquiry Delivery
Provides clear, structured information to your team so they know who called, why they called and what action may be required — reducing the time spent reconstructing incomplete messages.
Call Summaries
Provides structured summaries of every insurance call, reducing the need for staff to reconstruct what happened and giving your team a consistent record of each interaction.
Ongoing Optimisation
Riskbotix can refine the AI receptionist service as your insurance products, enquiry patterns, workflows and business requirements evolve.
One number. Many different insurance enquiries.
Not every caller needs the same response. FrontDesk360® can help identify why someone is calling and guide the enquiry towards the appropriate next step.
New Business
Capture and qualify prospective client enquiries using agreed questions and information requirements.
Existing Clients
Identify servicing enquiries and route them towards the appropriate person, team or process.
Claims
Recognise claims-related calls and direct them towards the client's agreed claims or First Notice of Loss process.
Brokers & Business Partners
Identify professional enquiries and capture the information required for appropriate routing.
General Enquiries
Answer approved routine questions or capture a structured message where appropriate.
Your insurance business doesn't work like everybody else's. Neither should your front desk.
Before we build FrontDesk360®, we learn how your insurance business handles incoming calls and enquiries.
We establish:
A managed service. Not another piece of software.
We build, configure, test and manage the whole service for you — so your team can focus on insurance, not technology.
We handle the entire build, test and go-live process. You review and approve — we do the work.
We continue to manage and refine your front desk as your business and enquiry patterns evolve.
What happens when someone calls?
The exact journey is built around your insurance business. A new-business enquiry may be handled differently from an existing policyholder, claims-related call, broker enquiry or routine information request.
Built to support your people - not replace their judgement.
FrontDesk360® is designed to handle the process around an enquiry - answering approved questions, collecting information, qualifying callers, arranging appointments, routing calls and providing structured summaries.
Professional insurance judgement remains with your people.
FrontDesk360® will not independently recommend insurance products unless an appropriate compliant process has specifically been designed and approved
FrontDesk360® will not independently interpret policy coverage
FrontDesk360® will not independently make underwriting decisions
FrontDesk360® will not independently determine claims liability
FrontDesk360® will not independently make claims decisions
FrontDesk360® will not independently provide legal or regulatory advice
FrontDesk360® handles the enquiry. Your people make the decisions.
When your front desk needs to do more.
FrontDesk360® can also be integrated more deeply with your teams, systems and business processes where required.
CRM & System Integrations
FrontDesk360® can connect with compatible insurance CRM and business systems to help structured call information move directly into existing workflows.
Automated Workflows
Captured insurance enquiry data can trigger agreed follow-up actions — such as routing new business leads, flagging renewal calls or initiating internal processes.
Multiple Teams & Call Routing
Insurance businesses with multiple teams — commercial lines, personal lines, claims, renewals — can configure separate routing, escalation and handling journeys for each.
Reporting & Insights
Structured call and enquiry data can provide greater visibility into call volumes, insurance enquiry types and operational patterns across your business.
Where specialist integrations or bespoke development are required, these will be identified and scoped separately.
Built around your insurance business.
Every FrontDesk360® implementation is configured around the way your organisation handles calls, enquiries and customer journeys.
Experience FrontDesk360®
Call our Riskbotix receptionist and experience FrontDesk360® for yourself.
It's the same technology we use to answer our own calls.