FNOL360™ is a purpose-built automated First Notice of Loss capture and structuring system for insurers, MGAs, and claims teams — ensuring every claim notification is recorded accurately, documented consistently, and delivered in structured format for professional triage.
Claims do not arrive during office hours.
FNOL360 captures First Notice of Loss calls around the clock, guiding callers through a calm, structured reporting process that ensures key information is gathered clearly and consistently.
The system:
FNOL360 supports intake. It does not assess liability, interpret coverage, or make claims decisions.
All adjudication and policy interpretation remain with the insurer or authorised claims handler..
Manual claims intake can vary significantly between handlers.
FNOL360 introduces consistent data capture logic at the point of notification, ensuring:
This reduces re-contact friction and supports faster triage and allocation.
Loss events can be stressful.
FNOL360 is configured to maintain:
The system does not provide claims advice or confirm claim outcomes.
Where appropriate, it offers escalation to a human claims handler.
After each call, FNOL360 generates a concise, factual summary including:
Summaries can be integrated into CRM or claims systems to support efficient triage and allocation.
FNOL360 enhances intake discipline — it does not replace claims handling expertise.
FNOL360 is designed with regulated claims environments in mind.
The system:
Regulatory responsibility remains with each insurer or authorised claims handler.
FNOL360 supports governance at the entry point of the claims journey.
FNOL360 is designed with regulated claims environments in mind.
The system:
Regulatory responsibility remains with each insurer or authorised claims handler.
FNOL360 supports governance at the entry point of the claims journey.
FNOL360 is designed with structured boundaries.
The system automatically offers escalation when:
This ensures regulated claims discussions remain with authorised personnel.
FNOL360 is designed with structured boundaries.
The system automatically offers escalation when:
This ensures regulated claims discussions remain with authorised personnel.
Bring intelligent claims handling to your business. You can test the service by calling the number below and pretending to make a claim for an auto accident. Dial 0207 0707 88622 or click on the button below now (please note that normal network charges apply).
FNOL360™ is designed for use within regulated insurance and claims environments. It introduces structured, consistent First Notice of Loss intake while preserving the insurer’s responsibility for claims handling, coverage interpretation, and decision-making.
FNOL360 supports governance at the point of notification — it does not replace regulated claims processes.
FNOL360 follows predefined conversational pathways to ensure claims notifications are captured consistently and professionally.
The system:
All coverage interpretation and claims decisions remain with authorised personnel.
Every call is handled using defined intake logic to ensure key information is recorded accurately and consistently.
The system:
This reduces inconsistency and supports stronger oversight at the point of notification.
FNOL360 includes controlled escalation logic.
The system automatically offers transfer or follow-up when:
This ensures regulated claims discussions are handled by authorised claims professionals.
Loss events can involve stress or emotional impact.
FNOL360 is configured to:
This supports fair treatment and responsible conduct expectations.
FNOL360 captures only information necessary to record the claim notification.
The system:
Data governance and regulatory compliance remain the responsibility of each insurer or claims handler.
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