Front Desk 360™ is a structured AI-powered inbound capture and qualification system designed specifically for brokers, MGAs, insurers, and Lloyd’s coverholders.
It ensures that every inbound call and website enquiry is professionally handled, intelligently qualified, structured into usable data, and routed or booked automatically.
Built exclusively for the insurance sector, Front Desk 360 introduces governance and consistency at the entry point of your organisation — without increasing headcount.
Insurance firms require intelligent routing:
Front Desk 360 qualifies inbound contacts calmly and professionally, ensuring serious opportunities reach the right decision-makers — without sounding promotional or scripted.
This is structured intake aligned to insurance operations — not consumer-style lead capture.
Insurance businesses run on structured processes — underwriting rules, bordereaux,
Insurance businesses run on structured underwriting, claims, and compliance frameworks.
Yet inbound engagement is often informal and inconsistent.
Front Desk 360 ensures:
• 100% inbound capture
• Structured enquiry logging
• Intelligent routing logic
• Real-time meeting scheduling
• Escalation of priority enquiries
Every interaction generates a structured summary delivered to your team or CRM.
The result: controlled, consistent first contact across voice and web.
Missed calls and delayed responses damage perception in regulated industries.
Front Desk 360 provides:
It creates the impression of a highly organised, modern insurance operation — without expanding headcount.
Bring intelligent client engagement to your business in just days. You can test the service by calling our own FrontDesk360 Voice Agent using the number below. Dial 0333 004 9518 or click on the button below now (please note that normal network charges apply).
Front Desk 360™ is designed as a structured inbound capture and qualification system for regulated insurance firms. It introduces consistency, defined routing logic, and disciplined communication at the very first interaction — without replacing regulated decision-making.
Regulatory responsibility remains with each firm. Front Desk 360 is configured to support compliant outcomes.
Front Desk 360 follows predefined conversational pathways designed for regulated insurance environments.
The system:
This ensures first-contact communication remains clear, fair, and not misleading.
Every interaction — voice or web — follows defined intake logic.
Front Desk 360:
This reduces informal message-taking and improves traceability and internal oversight.
Sensitive or regulated matters are not handled autonomously.
Front Desk 360 automatically offers transfer or meeting arrangement when:
This ensures regulated discussions are handled by authorised personnel.
Front Desk 360 captures only information necessary to respond to the enquiry or arrange a meeting.
The system:
Clients remain responsible for data governance and regulatory compliance within their organisation.
Front Desk 360 discloses the use of AI at the beginning of each interaction.
The system assists with structured intake and routing — it does not replace regulated advice, underwriting judgement, or claims decision-making.
Insurance firms are governed internally by structured underwriting and claims processes.
Front Desk 360 extends that discipline to the entry layer — ensuring first contact is consistent, controlled, and professionally handled.
It supports governance at the front door.
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